March 30, 2022
In its third year, iN2L’s annual survey of senior living leaders reveals engagement technology is more important than ever
Denver, CO – March 30, 2022 – In a report issued today by iN2L, the leading provider of person-centered digital engagement to the senior living market, the recorded importance of senior living technology among industry leaders increased for the third straight year.
“Senior Living 2022: The State of Engagement and Technology” represents iN2L’s third installment of its annual investigation into trends regarding the adoption, state, and impact of technology upon resident engagement within senior living communities. The report series is designed to track the senior living industry’s challenges and strategic priorities, its increasing adoption and use of engagement technology, and the myriad ways that technology can drive innovations that enrich the aging experience. The findings help iN2L prioritize enhancements to support community life by enhancing resident satisfaction and well-being.
The report highlights the industry’s incredible resiliency through the pandemic, and showcases how engagement technology has emerged as a means of connecting residents with the wider world – with loved ones, each other, and with a broad array of personal interests, enrichment activities, and new hobbies. For the first time, the report includes additional survey questions that seek to explore how the pandemic changed both strategic priorities and everyday life. An entirely new section explores the widespread impact of staffing shortages, and how engagement technology can help fill gaps, support the existing workforce, and combat pandemic-driven loneliness to spark engagement, increase personalization, and build camaraderie.
“As a survey of senior living leadership sentiment and community priorities, this report acts as an annual barometer for our mission,” said Lisa Taylor, CEO of iN2L. “This year, we are hearing loud and clear that leaders fully believe engagement technology has evolved from a ‘nice to have’ to ‘table stakes.’ We know that communities are looking to leverage technology in new ways to support today’s critical challenges around staffing and occupancy rates. These times have provided valuable, if painful, lessons learned and all of us who work to support these communities are prepared to build on the knowledge gained to foster a higher level of resident satisfaction and well-being.”
This year’s report covers a range of topics, from the increasing importance of engagement technology and its ROI, to its ability to engage residents and address strategic priorities. Notable report takeaways are as follows:
Download the full results here.
This is the third installment of an annual series of investigations into the current adoption, state, and impact of technology upon resident engagement within senior living communities. In December 2021, iN2L commissioned Sage Growth Partners, a healthcare consultancy, to conduct a third-party survey of 111 senior living community leaders across various functional areas. This was a follow-up to two previous surveys: the first of which was conducted in March 2019 among 114 senior living community leaders, and again in June 2020, when a similar audience of community leaders received an identical questionnaire. To preserve continuity and follow trends across the previous two reports, the same questions were asked. Two additional sections expand this year’s report: one with a focus on pandemic-era staffing challenges and another on the future role of technology within the aging experience.
As the market leader in content-driven engagement for seniors, iN2L has been creating possibilities, enjoyment, and connection for older adults since 1999. iN2L’s expansive content library promotes wellness, empowerment, and engagement among older adults and is the foundation for activities that facilitate social interaction, cognitive and physical exercise and therapy, education, reminiscing, areas of interest, and memory support engagement. iN2L is a critical part of the resident experience in more than 3,700 nursing homes, assisted and independent living communities, memory care settings, and adult day programs across the U.S. and Canada. For more information, visit iN2L.com.