Due to iN2L’s growth, we are hiring bright, passionate people to help us transform the world of senior living. Are you a motivated individual itching to unleash your talents on an emerging technology that makes aging fun? Does the idea of an engagement tool for dementia caregivers and those entrusted in their care sound like a meaningful career focus? Adaptive technology is revolutionizing senior living and iN2L’s solution is built to engage individuals in senior living communities, especially those confronting memory loss. Join our team and change the way people are using person-centered technology to address physical and mental decline, engage in people’s lives and help caregivers.
- Marketing Manager – Events
- Sales Development Representative
- Technical Services Associate
- Customer Relationship Manager
- Customer Success Manager
- Implementation Specialist
We are building a world-class marketing team to support the fastest-growing technology provider in the senior living market! Come join iN2L as a critical Marketing team member – managing our marketing events strategy. We are looking for an experienced marketer to own a large portion of our marketing funnel – critical face-to-face and digital event opportunities – to increase brand awareness, fuel lead generation and ensure customer engagement and retention. If you thrive on conceptualizing and managing detailed, creative marketing plans that drive results, embrace a startup marketing mentality and love the idea of doing work that quite literally improves lives, contact us for more info on this great opportunity.
If you’re hungry to grow and show early signs of success in sales prospecting activities, the Sales Development Representative (SDR) role is calling your name. You likely have a year of inside sales or SDR experience under your belt and enjoy the rush of turning over strong prospects to a motivated sales rep. This role embraces creativity to get the job done and a team mentality.
This role provides remote technical assistance to senior living customers and performs computer repairs – you have in-depth knowledge of Internet applications; Computer hardware; Microsoft Windows 7 & 10 operating systems and Android tablets with a minimum of an associate’s degree in computer science and information systems, or certification (Comp TIA, Microsoft MCDST) in a computer-related major. You also have a can-do attitude and a true desire to be part of a team that is transforming the way people live with dementia through the technology that you will service.
If the Director of Customer Success is the pit chief on a NASCAR racing team, you, as the Customer Relationship Manager (CRM), are the driver, relying on your chief and crew to return you to the course in record time.
The CRM is truly the driver for the account and responsible for overall retention and satisfaction. This position covets the trusted advisor role and the candidate possesses the finesse needed to cultivate strong executive-level and front-line staff relationships with iN2L’s top tier of customers. The overall health and satisfaction of the account is in your hands. You have a minimum of 5 years of related work experience as a CSM or account manager with demonstrated success in client retention and customer growth. You glean insights from site visits and customers to positively impact usage and satisfaction and ensure iN2L’s strategic vision accurately reflects your customers’ expectations.
Like a car chief who performs the scheduling and day-to-day preparations at the NASCAR shop prior to race weekend, you are the link between the driver (Customer Relationship Manager) and the pit chief (Director of Customer Success).
The Customer Success Manager (CSM) assists with implementation and programming of iN2L’s technology to ensure our customers are using the system to its fullest and provide ongoing ideas and support. You have a minimum 3 years of senior living experience and can detail experiences where you’ve passionately and successfully led senior living projects/programs. You possess exceptional problem-solving skills, a can-do attitude working through complex client and organizational issues, and lend a sharp, analytical ear to customer feedback. In addition to driving customer usage and support activities, the CSM creates best practice curriculum, hosts webinars, attends conferences and on-site customer visits to advocate for iN2L.
“2-4-6-8…who do we appreciate it?” You! As the customer’s excitement builds, you are prepping to ensure a smooth introduction to iN2L’s new technology on training day. You bring your excellent presentation skills, adult training and/or recreation therapy experience, a background in education or communications, and a desire to travel weekly to senior living communities. In addition to training, you often serve as a main point of contact for iN2L customers. You strongly believe in what we do, advocate for iN2L and the benefits of our technology, and possess the motivation and drive to help customers reach the full potential for seniors’ enhanced wellness and engagement through our offerings.