Like a car chief who performs the scheduling and day-to-day preparations at the NASCAR shop prior to race weekend, you are the link between the driver (Customer Relationship Manager) and the pit chief (Director of Customer Success).
The Customer Success Manager (CSM) assists with implementation and programming of iN2L’s technology to ensure our customers are using the system to its fullest and provide ongoing ideas and support. You have a minimum 3 years of senior living experience and can detail experiences where you’ve passionately and successfully led senior living projects/programs. You possess exceptional problem-solving skills, a can-do attitude working through complex client and organizational issues, and lend a sharp, analytical ear to customer feedback. In addition to driving customer usage and support activities, the CSM creates best practice curriculum, hosts webinars, attends conferences and on-site customer visits to advocate for iN2L.