Looking for a chance to directly impact customer success? The Director of Implementation is responsible for the full life cycle implementation of iN2L products, systems, and services across the enterprise. You are responsible for the effective integration and management of staff, services and solutions to achieve timely and effective implementations. Collaboration with sales and operational teams is key as you lead the onboarding process for new and existing customers. Customer satisfaction and planned, cost-effective implementations will be key measurements. The Director of Implementation’s ultimate goal is managing customer expectations, addressing their requirements and providing best practice recommendations while managing both local and remote teams.